At Styled Home Studios, we are committed to supporting our community and delivering a high-quality experience for all users. While complaints are rare, we take every concern seriously and are dedicated to resolving issues promptly and fairly. This procedure outlines the steps you should follow if you have a complaint or issue resulting from a transaction conducted through our platform.
1. Seek a direct resolution.
Styled Home Studios operates as a marketplace connecting users, and as such, we are not directly responsible for the transactions or the resolution of disputes that arise between users. Therefore the first step will always be to contact the other party via the platform’s messaging system to seek a direct resolution. We encourage open communication and good faith efforts between all parties to reach an amicable solution.
However, if it has not been possible to find a direct resolution, Styled Home Studios can act as a neutral facilitator between parties in the event of a dispute. We do not make final determinations, arbitrate legal matters, or enforce financial settlements. However, we will endeavor to support both sides in working toward an amicable resolution.
2. Report a Complaint
If you experience an issue, please contact our Customer Support team by emailing help@styledhomestudios.co.uk with “Complaint” in the subject line and your booking reference.
Information to Include:
Your full name and contact details
Booking ID and date of the booking
Detailed description of the issue
Supporting documentation such as screenshots or photos
Please note:
Complaints should be registered within 24 hours of the booking completing. We cannot guarantee support for disputes raised beyond this timeline.
3. Acknowledgment and Investigation
We will acknowledge your complaint within 24 hours and provide a case reference number.
Our team will then conduct a prompt and impartial investigation. We may contact you or other involved parties for additional details. Styled Home Studios will manage communications to support a resolution but will not act as an arbitrator.
4. Resolution
We aim to resolve all disputes within 7 business days. If more time is needed, we will notify you with an updated timeline.
Possible outcomes may include:
Clarification or explanation of the issue
Apology and corrective measures
Partial or full refund (at our discretion)
Suspension or removal of a user for repeated issues
5. External Resolution
If you remain dissatisfied after the resolution, you may seek independent advice or contact a relevant third-party body such as a consumer protection agency or ombudsman. Styled Home Studios is willing to cooperate with external investigations and will provide any necessary documentation.
6. Continuous Improvement
We regularly review feedback and complaints data to improve our services and user experience. Thank you for helping us keep Styled Home Studios a safe, respectful, and professional community.